Principles of operational quality assurance

General provisions

1.1 The name of the training institution established by the Management Board of Multilingua Keelekeskus OÜ is Multilingua Language School and Competence Centre.
1.2 The Multilingua Language School organizes adult language training courses and language teaching for children and schoolchildren.

Conditions and procedures for ensuring the quality of curriculums

2.1 The basis for preparation of curriculums of Multilingua Keelekeskus OÜ is the Adult Education Act and the Refresher Training Standard.
2.2 The curriculums are prepared with participation of language teachers and methodologists.
2.3 The curriculums are updated as necessary on an ongoing basis, and once a year with participation of language teachers and methodologists.

Conditions and procedures for ensuring the quality of teachers

3.1 The Multilingua Language School prepared the Teachers’ Quality Standard, the Code of Ethics and the Rules of Conduct, which are the basis for assurance of the quality of teachers and training. Teachers are familiarized with all above documents when commencing work with Multilingua within the framework of the onboarding program. All teachers of the Multilingua Language School have a professional higher education and professional experience in adult education.
3.2 In order to ensure the quality of the study, regular teacher refresher training is carried out. As least two times a month Multilingua conducts teacher refresher training in digital competence, methodology, learning materials, psychology and teacher’s personal development, as well as mental health and other topics. At least two times every half-year co-vision courses for teachers are conducted. The annual autumn seminar in addition to participation of Multilingua’s own teachers includes a presentation of an external lector and provides an overview of the goals and activity plans for the academic year. Every year in January a two-day winter academy for teachers is conducted. Multilingua’s teachers additionally participate in other methodology training courses as in Estonia, so abroad, including study mobility and job shadowing within the framework of Erasmus+ program. Multilingua has created positions of a methodologist, consultant and digital learning manager, which offer professional support to teachers. Also, all year round teachers regularly participate in teacher development programs conducted in small groups.
3.3 The results of the work of a teacher are assessed on the basis of the participants’ oral and written feedback questionnaire.

Conditions and procedures for ensuring the quality of the learning environment

4.1 All courses are available at the Multilingua Language School website at least one month before the start of the course. You can register for training through the registration form on the website. By registering, future learners can define the most appropriate time periods for their course and describe their prior learning experience. The information received is taken into account when assembling study groups.
4.2 All registered people are individually contacted. Those wishing to register for the course are directed to take an online language test or determine their language proficiency level on a 9-point quick-scoring scale located on the Multilingua Language School website.
4.3 All registered for the training receive information about the precise organization of the training – the schedule, training rooms and teaching materials, at the latest in the week preceding the beginning of the course.
4.4 A supportive learning environment has been created to conduct language training.
4.5 The Multilingua Language School training classrooms are located in Tallinn, Roosikrantsi 11, 2nd floor. All training classrooms meet health protection requirements. The classrooms have enough space and light for each learner. The classrooms are equipped with modern presentation techniques and Internet access. Rooms are wheelchair accessible.
4.6 In the Multilingua Language School drinking water, coffee, tea is available to all learners.

Procedure for collecting feedback for the continuing education

5.1 At the end of each course, participants submit an online or paper-based feedback that assesses the content of the course, their own linguistic development, teaching materials, learning methodology, the structure of classes (pace, atmosphere, comprehensiveness of explanations, possibilities for practicing the language, etc.) for the teacher’s work and the organizing part of the course and makes suggestions to improve the content and form of the study.
5.2 Feedback information is analyzed, its results discussed with teachers and management. Once a year, a comprehensive analysis is conducted, which will be the basis for improving the organization of further study quality and organization of the work of the Language School. Once a year best teachers receive an award.