Principles of operational quality assurance

General provisions
1.1 The name of the training institution established by the Management Board of Multilingua Keelekeskus OÜ is Language Center.
1.2 The Multilingua Language Center organizes adult language training courses.

Conditions and procedures for ensuring the quality of trainers
2.1 All teachers at the Multilingua Language Center have a professional higher education. All trainers have professional experience in adult education.
2.2 In order to ensure the quality of the study, regular in-service teacher training is carried out (monthly Multilingua Teachers’ Workshops and an annual Autumn Seminar are held). Multilingua teachers also participate in other methodological training both in Estonia and abroad (in the framework of Erasmus + program).
2.3 The results of the work of a teacher is assessed on the basis of the participants’ oral and written feedback questionnaire.

Conditions and procedures for ensuring the quality of the learning environment
3.1 All courses are available at the Multilingua Language Center website at least two months before the start of the course. You can register for training through the registration form on the website. By registering, future learners can define the most appropriate time periods for their course and describe their prior learning experience. The information received is taken into account when assembling study groups.
3.2 All registered people are individually contacted. Those wishing to register for the course are directed to take an online language test or determine their language proficiency level on a 9-point quick-scoring scale located on the Multilingua Language Center website.
3.3 All registered for the training receive information about the precise organization of the training – the schedule, training rooms and teaching materials, at the latest in the week preceding the beginning of the course.
3.4 A supportive learning environment has been created to conduct language training.
3.5 The Multilingua Language Center training classrooms are located in Tallinn, Pärnu mnt. 16, 3rd floor. All training classrooms meet health protection requirements. The classrooms have enough space and light for each learner. The classrooms are equipped with modern presentation techniques and Internet access.
3.6 In the Multilingua Language Center, drinking water, coffee, tea is available to all learners.

Procedure for collecting feedback for the continuing education
4.1 At the end of each course, participants submit an online or paper-based feedback that assesses the content of the course, their own linguistic development, teaching materials, learning methodology, the structure of classes (pace, atmosphere, comprehensiveness of explanations, possibilities for practicing the language, etc.) for the teacher’s work and the organizing part of the course and makes suggestions to improve the content and form of the study.
4.2 Feedback information is analyzed, its results discussed with teachers and management. Once a year, a comprehensive analysis is conducted, which will be the basis for improving the organization of further study quality and organization of the work of the Language Center.