Principles of organization of studies

The Principles of organization of studies at the Multilingua Language Center.

1. General provisions
   1.1. Multilingua Keelekeskus OÜ (registry code: 10994088), is based on the existing adult education legislation and other related legislation and documents on the organization of continuing education.
   1.2. Multilingua Keelekeskus OÜ is an adult education institution (economic activity report no. 188957; curriculum group: foreign languages ​​and cultures) that organizes foreign language training.
   1.3. Multilingua Keelekeskus OÜ conducts continuing language training for the preparation of Estonian language proficiency examination on the basis of the order of the Chancellor of the Ministry of Education and Research of 3.06.2016. No 1.1-3/16/101.
   1.4. Teaching is carried out at premises located at Pärnu mnt. 16, Tallinn, Harju County and other hourly rented premises suitable for conducting studies or in the training premises of the party commissioning the training.
   1.5. Training (open courses, individual lessons) are organized on the basis of a training calendar, which will be published on the Multilingua Language Center website at www.multilingua.ee.
   1.6. Open courses take place throughout the year. For corporate and in-house training, training is conducted on the basis of an individual curriculum based on the needs of the company and learners.
   1.7. Intensive language courses for the preparation of the Estonian language proficiency examinations level A2, B1, B2 and C1 levels on the basis of English and Russian languages take place in the form of both group study and private study.
   1.8. The basis for calculating the length of the training is the academic hour (1 academic hour is 45 minutes).
   1.9. The public administration language of Multilingua Keelekeskus OÜ is Estonian, Russian or English.
   1.10. The core document of the studies of curriculum that defines:
   • the name of the curriculum;
   • the curriculum group;
   • learning outcomes;
   • the conditions for starting studies provided that they are a prerequisite for achieving learning outcomes
   • the total volume of studies, including the proportion of classroom, practical and independent work;
   • the content of the study;
   • a description of the study environment;
   • a list of study materials, if study materials are provided for passing the curriculum;
   • conditions for completion and documents issued;
   • a description of the qualifications, study or work experience necessary for conducting the training.
2. Multilingua Keelekeskus OÜ continuing education forms:
   2.1. Group learning – a form of learning where language learning takes place in a group of 6-8 people whose language level is similar.
   2.2. Minor group learning – a form of learning where language learning takes place in a group of 3 to 5 learners with a similar language level.
   2.3. Individual learning – a form of learning where 1 to 2 learners at the time participate in the language learning.
   2.4. Multi-skype learning – a form of individual learning which is conducted through Skype.
   2.5. Intensive courses for preparing for the Estonian language proficiency examination for A2, B1, B2, C1 levels. The goal of Estonian language continuing education course for the preparation of proficiency examination is the development of a non-Estonian speaker learner’s Estonian language skills for the proficiency examinations. At the Multilingua Language Center, the requirement of Estonian language skill for completion of the Estonian-language curriculum is A2, B1, B2 or C1 level. Language proficiency levels are understood here and thereafter according to the Common European Framework of Reference for Languages.
   2.6. Corporate and in-house language training – Multilingua Language Center provides an in-house language training service, by tailor-made language learning curriculum for each company’s specific language needs.
3. Collection and processing of personal data
   3.1. Multilingua Keelekeskus OÜ collects the following information about the learners:
   • name
   • contact phone
   • e-mail
   • personal identification code;
   The personal identification code is required for issuing a certificate, as well as for declaring the learner’s training expenses in the Tax and Customs Board. Personal data is processed in accordance with § 6 of the Personal Data Protection Act.
4. Registration for training and assembling of a training group:
   4.1. The training must be registered for in advance. You can register at the Multilingua Language Center website at www.multilingua.ee or by phone +372 640 8540.
   4.2. Those who registered online will receive an automatic registration confirmation on their email address that they entered the home page registration form when registering for the training.
   4.3. The deadline for registration for the training is at least one business day before the start of the training.
   4.4. E-mail confirmations will be sent to registered participants no later than 2 days before the start of the training, indicating the exact time and place of training and the duration of the training.
   4.5. The learner is entitled to receive additional information from Multilingua Language Center staff, whose contacts can be found on the Multilingua website at www.multilingua.ee.
5. Assembling of a training group
   5.1. The basis for the constitution of Multilingua Language Center study groups is the level of learners’ language skills at the beginning of the course, as well as the preferences of the learners in terms of the times for the course classes.
   5.2. A list of participants in the training, or a study group list, will be prepared for the start of training.
   5.3. Participants who have registered themselves in advance and who have defined their language proficiency level can begin their training.
   5.4. A training agreement is signed with a person who has commenced their studies at the Multilingua Language Center.
   5.5. A certificate of completion is issued to the participant who has achieved the training outcomes and has passed the assessment. A certificate of attendance is issued to a participant who has not participated in the assessment or who has not passed the evaluation.
   5.6.To provide feedback about the training, the participants will complete a feedback questionnaire at the end of the course.
   5.7. Payment for training is based on the invoice issued during the first week of study. The invoice will be sent by e-mail. The invoice must be paid within the deadline indicated on the invoice.
   5.8. It is possible to pay for training in installments, the amount and deadlines of which are set out in the training agreement.
   5.9. The Multilingua Language Center does not issue a certificates of completion or a certificate of attendance unless the tuition fee has been paid in full.
6. The Multilingua Language Center undertakes:
   6.1. To fill the language classes according to the language level of the learners.
   6.2. To conduct language courses in accordance with the curriculum of the course.
   6.3 To keep records of the occurrence of classes.
   6.4. To conduct the classes that did not take place due to the illness of the teacher or some other reason in agreement with the learners on an advance agreement with them and at the time suitable for them.
   6.5. The Multilingua Language Center has the right not to refund a fee for students who dropped out of the course.
   6.6. The Multilingua Language Center has the right to not open the course group if fewer people have registered than the size of the proposed group size.
   6.7. The Multilingua Language Center has the right to change the volume and price of the course if fewer persons have registered for the study group, informing the group members about changes.
   6.8. The Multilingua Language Center does not offset the cost of lessons not attended by the learner.
7. The learner undertakes:
   7.1. To participate in the course for which he/she has registered or confirmed their participation in a form that can be reproduced in writing.
   7.2. To pay the cost of the language course on time based on the invoice issued by the Multilingua Language Center.
   7.3. The learner has the right to pay for language courses in parts, up to a maximum of three parts based on a specific payment schedule established by the Multilingua Language Center.
   7.4. The learner has the right to drop the language course at the latest after the second class; the later drop out does not release the learner from paying for the course.
   7.5. The learner has the right for 5% discount for regular customer benefits if he or she has previously participated in a language course of the Multilingua Language Center over the last 5 years.
   7.6. The learner is required to inform the Multilingua Language Center of his or her absence from an individual training class at least 24 hours in advance. In the event of failure to comply with the obligation to notify, the learner is required to pay the full price for the classes that did not take place.
   7.7. The learner has the right, when paying for the training as a private person, to apply for return of 20% of the training costs from the Tax and Customs Board when submitting the income tax return.

Principles of organization of studies of Multilingua Language Center have been valid since 01.07.2015.